The Good, The Bad And The Ugly | Customer Service


On more than one occasion i have looked up a certain companies customer service number,rang them and then be told i have rang the wrong department and then i have been put through to a million different other departments before i end up putting the phone down through frustration of getting nowhere!.



Scott,my partner, works in the customer service sector, and he says that this is bad practice,a prime example of bad customer service and can be easily avoided with the right information at hand in the first place.


I have come across a brilliant site https://www.contactcustomerservicesnumber.co.uk/ which is actually super easy to use and helps you find the right telephone numbers you need. No more number hunting to be then left with an email address, live chat services or the FAQ page.With this service you are connected straight to the number  required.

They have recently released this info-graphic survey results , which  indicates peoples  likes and dislikes and their honesty.

I am quite surprised at some of the results if I am honest. With only 12% say they have had issues with calls being poor mannered , I thought that would of been higher .I also thought the language barrier issue would of been higher than 20% as I have had this problem quite frequently in the past.


 

Have you had any nightmare experiences with customer service or lack of finding the number you needed? Would love to hear your stories :)

- Collaborative Post

11 comments

  1. I have issues now, but it's to do with my Swedish language skills not being up to scratch and you can't ask the automated menu to slow down so you can understand it!

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  2. This looks like a really handy service, I've spent ages looking for phone numbers at times.

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  3. This looks a great service. I normally just tweet and ask for the correct number

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  4. I've used this company before too and it definitely saved me time!

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  5. This sounds a great way to save time. I had not heard of these before.

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  6. Ah what a great idea, it can be a pain trying to find the right number.

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  7. There is nothing worse than bad customer service, it totally puts me off a brand when they have bad customer skills. This sounds really useful x

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  8. The lack of phone numbers available drives me insane. I understand they are trying to cut the number of people that phone them, but I will exhaust all information sources before picking up the phone

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  9. I worked in customer service in my previous jobs and I hated it. It can be frustrating for both customers and agents.

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  10. This is a great one! I used to look for some phone numbers that I tend to check but unfortunately numbers are not updated so I tend to just let it pass.

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  11. The customer service at Big Six energy suppliers is just shocking. Especially the 2 hour queue to speak to anyone! On the other hand I've worked in customer service and it is a thankless job.

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