On more than one occasion i have looked up a certain companies customer service number,rang them and then be told i have rang the wrong department and then i have been put through to a million different other departments before i end up putting the phone down through frustration of getting nowhere!.
Scott,my partner, works in the customer service sector, and he says that this is bad practice,a prime example of bad customer service and can be easily avoided with the right information at hand in the first place.
I have come across a brilliant site https://www.contactcustomerservicesnumber.co.uk/ which is actually super easy to use and helps you find the right telephone numbers you need. No more number hunting to be then left with an email address, live chat services or the FAQ page.With this service you are connected straight to the number required.
They have recently released this info-graphic survey results , which indicates peoples likes and dislikes and their honesty.
I am quite surprised at some of the results if I am honest. With only 12% say they have had issues with calls being poor mannered , I thought that would of been higher .I also thought the language barrier issue would of been higher than 20% as I have had this problem quite frequently in the past.
Have you had any nightmare experiences with customer service or lack of finding the number you needed? Would love to hear your stories :)
- Collaborative Post
I have issues now, but it's to do with my Swedish language skills not being up to scratch and you can't ask the automated menu to slow down so you can understand it!
ReplyDeleteThis looks like a really handy service, I've spent ages looking for phone numbers at times.
ReplyDeleteThis looks a great service. I normally just tweet and ask for the correct number
ReplyDeleteI've used this company before too and it definitely saved me time!
ReplyDeleteThis sounds a great way to save time. I had not heard of these before.
ReplyDeleteAh what a great idea, it can be a pain trying to find the right number.
ReplyDeleteThere is nothing worse than bad customer service, it totally puts me off a brand when they have bad customer skills. This sounds really useful x
ReplyDeleteThe lack of phone numbers available drives me insane. I understand they are trying to cut the number of people that phone them, but I will exhaust all information sources before picking up the phone
ReplyDeleteI worked in customer service in my previous jobs and I hated it. It can be frustrating for both customers and agents.
ReplyDeleteThis is a great one! I used to look for some phone numbers that I tend to check but unfortunately numbers are not updated so I tend to just let it pass.
ReplyDeleteThe customer service at Big Six energy suppliers is just shocking. Especially the 2 hour queue to speak to anyone! On the other hand I've worked in customer service and it is a thankless job.
ReplyDelete